Overview
About the Role:
The Customer Success Manager is a hardworking customer-facing professional who will engage, retain and drive our customers’ understanding of Glassdoor product offerings, with a focus on the growing Employer Branding and Online Recruiting space. The CSM is measured by product adoption and engagement as a means of driving retention in their book of business. The ideal candidate will be passionate about the customers they partner with, providing unique solutions and an outstanding customer experience.
What You’ll Do:
Act as a trusted advisor, consultant, and subject matter expert to customers in relation to the full suite of Glassdoor’s products
Onboard and educate customers about Glassdoor’s products
Produce and conduct Executive Business Reviews, engaging with client counterparts at various levels of the organization as well as potential Agency partners
Supervise, manage and optimize employer content and recruitment advertising campaigns including display… advertising and profile branding to ensure consistent product performance and delivery
Partner and work very closely with partners in Sales to define and achieve customers’ success criteria, demonstrate return on investment, and ensure customer renewal with Glassdoor product suite.
Be a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, sales, marketing, finance, and product teams
Develop and maintain a deep understanding of customers’ business drivers and recruiting goals, and steer program activities to align with those initiatives
Key proficiencies include:
Product delivery and expertise
Analytical and problem-solving skills
Managing work and collaboration
Communication and emotional intelligence
What You’ll Bring:
• A commitment to add to our culture of DEI
5-8 years of experience in B2B environments with a preference for customer success, account management, sales or consulting background working with large enterprise
