Overview
**About e-Core**:
We are a technology services partner for digital innovation and business transformation.
We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.
We are change-makers, and the purpose of everything we do is to connect people and technology to build a better future together.
Our approval ratings on Glassdoor and the awards we’ve received from Great Place To Work since 2008 prove that we encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version.
• *During your day as a Technical Account Manager you will**:
– Work proactively with customers to understand their key projects, pertinent goals, and key performance indicators (KPIs);
– Establishes and maintains a delivery governance… model with the customer at the implementation, operational, management, and executive levels, as applicable;
– Maintains relationships with customer stakeholders, understanding and aligning their objectives and perceptions with the contract scope as the customer’s primary point of contact to deliver our services;
– Provides project updates on a consistent basis to various stakeholders about its strategy, progress, risks, and mitigations/adjustments required;
– Identify customer needs and help end-users with the product in the correct way and escalate the requests if necessary
– Inform customers about new features and functionalities;
• *As a Technical Account Manager you**:
– Experience on Linux;
– Experience with databases and demonstrated SQL experience (MySQL, Postgres);
– Knowledge of Atlassian products (JIRA and Confluence) and Marketplace add-ons;
– Have know with AWS Services;
– Familiarity with REST API (Integration);
– Best practices with Customer-first approach;
– Advanced English;
• *As an e-Corean, you will have flexible benefits in a model that you will chose what’s the best for you**:
– Health, dental, and life insurance
– Meal and/or Food allowance
– Multi Benefits Card
– 15 days of vacation every 6 months (30 days of PTO per year)
– Private Pension Plan
– Short-Therm Incentive Plan
– Parking allowance in SP and POA offices
– Possibility to choose between a variety of work models
– Financial support for studies and daycare center
– Flexible work hours
– Customized setup (e.g, monitor, earphones/headsets, keyboard)
– Periodic Wellbeing Sessions (Meditation, Mindfulness, Breathing Techniques, etc.)
– Home Office Setup Allowance (according to your work model)
– Monthly Remote Work Allowance (according to your work model)
– Gympass partnership
• *e-Core Diversity Commitment**:
We are a team of creative and innovative people, and we hire on an equal opportunity, **regardless of gender, race/ethnicity, sexual orientation, disability, age, religion and others.**
We are committed to the values of **Equal Employment Opportunity** and everyone at e-Core is empowered to be themselves and encouraged to develop professionally and personally.
• *Privacy**:
Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.
Privacy Policy (EN) / Política de Privacidade (PT-BR
