Overview
Sobre a vaga
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
We are looking for a Customer Success Manager to join our LATAM Digital Experience Cloud team.
You will work directly with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure each Experience Cloud customer derives tremendous value from their investment.
Minimum qualifications:
- Bachelor’s Degree or equivalent experience
- 5 + years relevant work experience in digital business and/or the technology industry
- Experience working with Marketing technology solutions (focus on Campaign Managers and Marketing automation tools), either directly or in an oversight/support function
- Ability to speak and write in English, Portuguese, and Spanish fluently.
What you’ll need to succeed:
- Strong communication and relationship management skills, with the ability to effectively navigate organizations and champion joint partnership
- Strong Consulting skills from working as a trusted advisor to drive business value for clients and partners
- Self-motivated, collaborative, responsible, and passionate about exceeding client expectations
- Ability to prioritize, multi-task, and perform effectively in ambiguous environments
- Exceptional organizational, presentation, and people skills
- Flexibility to travel, when available (up to 30%)
- Existing knowledge of software in digital marketing and/or digital media space
- Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
- Highly effective at leading and facilitating executive meetings and workshops
- Experience with account planning & customer success plans
- Comfortable leading executive C-level discussions
- Knowledge of and experience with digital marketing strategy
What you’ll do:
- Accountable for Customer’s overall success with Adobe’s Experience Cloud solutions, including enablement, value, adoption, renewals, customer health, and satisfaction
- Responsible for identifying technical and business requirements and use cases to assure Adobe’s solutions drive value and exceed expectations.
- Acts as the main point of contact throughout the lifecycle, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources
- Effectively networks within assigned customers in order to successfully support and execute the customer’s strategy and solutions roadmap
- Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and effectively using our customer engagement model to meet customer business goals
- Drives adoption of Adobe Experience Cloud products – using data to provide insights and progress from baseline through, and up, the maturity curve
- Champions innovation and finds new ways for Experience Cloud customers to use Adobe solutions to grow their business
- Identifies Customer risk and works with internal Adobe ecosystem and resources to build and execute “get well” plans
- Be the voice of the customer internally at Adobe – sharing process improvements and delivering asks back into the internal ecosystem
- Contributes to ongoing initiatives that continuously improve our approach to efficiently and effectively deliver success to our customers
